I often ask for clarification, particularly when criticism is unfounded.

…ee the repeated use of that stock response, indicating that you get many complaints and don’t care. It would be better to craft a personalized reaction addressing the customer by name and mentioning the specific circumstances of the complaint. Then, the customer will feel valued, and other users will see that your company values individual cu…
10 Ways To Deal With Negative Comments on Social Media
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George J. Ziogas
Malky McEwan
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Nov 14, 2022
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I often ask for clarification, particularly when criticism is unfounded.
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Written by Malky McEwan11.3K Followers
·111 Following
Born storyteller. Born curious. Fascinated with what makes people tick and how the world works. https://malkymcewan.medium.com/subscribe
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